Cancellation guide
How to cancel Runway Gen
We haven't written Runway Gen-specific steps yet: these are the steps most services use, and the link below opens Runway Gen's own cancellation page. Zeno tracks the renewal date so you can cancel before the next charge lands.
Difficulty: medium
General steps. We haven't verified Runway Gen's exact cancellation flow yet. If a step doesn't match what you see, look for Billing or Subscription in your account settings.
- Go to Runway Gen and sign in
- Open Account, Profile, or Settings
- Choose Billing, Plan, Membership, or Subscription
- Select Cancel, Manage subscription, or Turn off auto-renew
- Confirm cancellation and save the confirmation email or screen
Open Runway Gen cancellation page →